Returns & Exchanges Policy

At Home of 12 Volt Online, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for all unworn items with original tags attached. If your new fit isn't quite right, our streamlined process ensures a quick exchange or refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or use our guest return link to select the items you wish to return and provide a reason for the request.

• 2.
  Pack Your Items

  Securely place the unworn garments in their original packaging, ensuring all designer tags and labels remain intact and attached.

• 3.
  Affix Shipping Label

  Print the prepaid shipping label provided via email and attach it to the outside of your parcel, covering any previous delivery barcodes.

• 4.
  Drop Off and Track

  Hand your package to your local postal carrier or drop it at a designated collection point, then track your return status through our automated updates.