Frequently Asked Questions
Everything you need to know about shopping with Home of 12 Volt Online
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while express shipping options arrive within 1-3 business days depending on your location.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, certain items like earrings and undergarments cannot be returned.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Currently, we ship to select international destinations. Shipping costs and delivery timelines are calculated at checkout based on your specific region.